Our website conforms to level A of the W3C Web Content Accessibility Guidelines 2.1, including all Level A  success criteria defined in the Guidelines. Conformance to these guidelines will help make the Web more accessible to users with disabilities and will benefit all users.

Our commitment to usability

We have made every effort to make our website accessible and easy to use for everyone. Maintaining an accessible website is an ongoing process and we are continually working to offer a user friendly experience. If you have any problems using this website please contact us by using our contact us page.

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Navigation assistance: keyboard or mouse?

If you have restricted mobility or wish to avoid repetitive strain injury, you may find it useful to use your keyboard instead of your mouse to navigate our website. By using Tab and Enter on your keyboard, it is possible to navigate and access all areas of our website. The Tab key allows you to move and browse amongst the menus and links displayed on each page, and pressing Enter will activate your request for a particular menu or link. The arrow keys on the keyboard will enable you to move up or down the page or from left to right.

By using the Skip Navigation link while browsing with your keyboard, navigational elements of the page are skipped allowing you to quickly reach the content of pages.

Portable Document Formats (PDFs)

Our website occasionally uses PDF (Portable Document Format) documents which are accessed by clicking on appropriate document links. To view a PDF, you may need to download Adobe Reader first. This is a free software package and is available to download from Adobe.

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British Sign Language Video Relay Service

For deaf customers who have an enquiry about the Motability Scheme, British Sign Language (BSL) interpreters can relay communication between you and our Customer Services team.

Find out more about BSL Video Relay Service